Shipping Policy

Song Long Bird's Nest is committed to providing customers with high quality bird's nest products and professional shipping services, ensuring that goods reach customers quickly and safely. Our shipping policy is built on the following criteria:

  • Fast: Delivery in the shortest time.
  • Safety: Ensure products are intact when they reach customers.
  • Convenience: Many flexible forms of transportation and payment.

Shipping range:

Song Long Bird's Nest is currently providing nationwide shipping services. Wherever you are, we can deliver to your home.

Shipping method:

  • Air freight: For urgent orders or customers who need to receive goods quickly, we will use air freight service to ensure goods arrive in the shortest time.
  • Ground Shipping: For regular orders, we will use ground shipping service to ensure reasonable shipping costs.

Shipping time:

  • Inner City: Orders are usually delivered within 24-48 business hours from order confirmation.
  • Suburban: Delivery times may vary depending on delivery address, typically 2-5 business days.

Shipping cost:

  • Free shipping: For orders with a value of 2,000,000 VND or more, we will offer free shipping.
  • Shipping fee: For orders with value under 2,000,000 VND, customers will pay shipping fee according to the company's price list.

Pay:

Customers can choose one of the following payment methods:

  • Cash on delivery: Customers pay directly to the delivery staff upon receipt of goods.
  • Transfer: Customers transfer money in advance to the company's account.
  • Payment via e-wallet: Customers pay via e-wallets such as ZaloPay.

Delivery process:

  1. Order confirmation: After the customer completes the order, our staff will contact to confirm the order information.
  2. Packaging: Products will be carefully packaged to ensure safety during transportation.
  3. Delivery: Delivery staff will contact customers before delivery to notify expected delivery time.
  4. Receiving goods: Customer checks goods and signs for receipt.

Warrant:

  • Genuine products: All bird's nest products are genuine, with clear origin.
  • Refund: If the product is damaged or not as described, the customer will be refunded or exchanged for a new product.

Note:

  • Delivery time may vary depending on weather conditions and other objective factors.
  • To ensure smooth delivery, customers please provide complete contact information and delivery address.

Contact:

For the best advice and support, please contact us via:

  • Hotline: 0982915151 - 0919554435
  • Email: yensonglongbl@gmail.com
  • Website: https://yensaosonglong.com

Song Long Bird's Nest always wants to bring customers the best shopping experience.

Thank you very much!

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