Return Policy

Song Long Bird's Nest always puts customer satisfaction first. The return policy is designed to ensure customer rights, creating trust and peace of mind when choosing our products.

Reason for return:

Customers can return products in the following cases:

  • Product not as described: Product received is not of correct type, quantity, color, size as ordered.
  • Defective Product: Product that is defective, damaged, or does not function properly.
  • Expired product: The product has expired according to the date printed on the packaging.
  • Manufacturer's Defect: The product has a defect caused by the manufacturer.

Conditions for return:

To be eligible for a return, the product must meet the following conditions:

  • Intact: The product must have intact labels and packaging, be unused, not dirty, scratched or damaged by external impact.
  • Have purchase invoice: Customers need to present purchase invoice or delivery note.
  • Within the specified period: The product return period is specifically stated in Song Long Bird's Nest policy (3-5 days from the date of purchase).

Return procedure:

  1. Notice: Customers contact Song Long Bird's Nest customer service to notify about wanting to return the product.
  2. Check: Song Long Bird's Nest staff will check order information and product status.
  3. Return: If the product meets the conditions, the customer will be able to exchange for a new product or receive a refund according to the payment method.

Cases where goods cannot be returned:

  • Used product, damaged by external force.
  • The product has been opened and is no longer intact.
  • Products under special promotions have their own return policy.

Return policy:

  • Direct exchange at the store: Customers can bring the product directly to the Song Long Bird's Nest store for exchange or return.
  • Return by post: Customers send products to the company's address, shipping costs will be paid by Song Long Bird's Nest.

Return processing time:

Return request processing time is usually 3-5 business days from receipt of returned product and completion of inspection procedures.

Return and refund policy:

  • Refund method: Song Long Bird's Nest will refund to the customer's bank account or e-wallet according to the payment method.
  • Refund Time: Refund time is usually 5-7 working days from the date the return order is confirmed.

Note

  • Keep receipts: Customers should keep purchase receipts for ease of return.
  • Check the product carefully upon receipt: Customers should check the product carefully upon receipt to detect any errors or faults.
  • Contact customer service: If you have any questions, please contact Song Long Bird's Nest customer service for support.

Song Long Bird's Nest's return policy is built with the desire to bring customers absolute satisfaction and peace of mind when using the product. We are always ready to support customers during the return process to ensure that customers' rights are best protected.

Note: This policy may be adjusted according to time and new regulations. For the most detailed and updated information, please contact Song Long Bird's Nest directly.

  • Hotline: 0982915151 - 0919554435
  • Email: yensonglongbl@gmail.com
  • Website: https://yensaosonglong.com

Song Long Bird's Nest always wants to bring customers the best shopping experience.

Thank you very much!

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